Refund Policy
Last updated: 21/08/2026
1. Free trial
All MyBankroll subscriptions (Bankroll and Tipster Pro) include a 7-day free trial. No payment is taken during the trial period. If you cancel before the end of the trial, no charge is made and no refund is needed.
2. Right of withdrawal (14 days)
In accordance with the European Consumer Rights Directive, you have a 14-day right of withdrawal from the date of the first payment for a new annual subscription, except in the cases listed below.
The right of withdrawal does not apply if you have explicitly waived it in order to access the service immediately, in accordance with Article L221-28 of the French Consumer Code.
3. Annual subscriptions
If you cancel a new annual subscription within 14 days of the first payment and have not waived your right of withdrawal, you can request a full refund.
Beyond the 14-day window, no pro-rata refund is issued. You retain access to the service until the end of the paid period and can cancel auto-renewal at any time from your account settings.
4. Monthly subscriptions
Monthly subscriptions are billed at the start of each monthly cycle. You can cancel auto-renewal at any time from your account settings. Cancellation takes effect at the end of the current billing period.
No partial month refund is issued, in line with industry standard for digital subscription services.
5. World Cup 2026 Pass
The World Cup 2026 Pass is a one-time purchase tied to a specific event. It is non-refundable once you have accessed the dedicated content (dashboard, bracket, leaderboard, simulator, encyclopedia, stats).
If you have not yet accessed the Pass content, you can request a full refund within 14 days of purchase by contacting support@mybankroll.io.
6. Read-only mode after cancellation
After cancellation or non-renewal, your account automatically switches to read-only mode. All your historical data is preserved and remains accessible (including CSV export of your full betting history). You can resubscribe at any time to regain full access.
7. How to request a refund
To request a refund, send an email to support@mybankroll.io with the following details:
- Your account email
- The plan you subscribed to (Bankroll, Tipster Pro, or World Cup Pass)
- The date of the first payment
- The reason for the request (optional but helpful)
Refunds are processed within 14 business days through the original payment method.
8. Exceptions
Refunds may be denied in case of:
- Fraudulent or chargeback-related activity
- Violation of our Terms of Use
- Use of automated tools to extract data from the platform
- Multiple refund requests from the same user across different accounts
9. Contact
For any question regarding this refund policy, contact us at support@mybankroll.io or via our contact page.