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A question, a suggestion or need help? Our team responds within 24 hours.
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Frequently asked questions
Yes. You can try MyBankroll for 7 days free. After the trial, Bankroll is €29/year and Tipster Pro €49/year. Cancel anytime.
After signing up, simply add your bets from the dashboard. MyBankroll automatically calculates your ROI, stats by sport, bookmaker and bet type. Everything is visual and intuitive.
MyBankroll works with all bookmakers: Winamax, Betclic, Unibet, PMU, Parions Sport, Bwin, and many more. You can even add custom bookmakers.
Absolutely. Your data is encrypted and hosted on secure servers in Europe (Frankfurt). We never share your information with third parties. Full GDPR compliance.
MyBankroll is a progressive web app (PWA) you can install on your phone and use even offline. Available on iOS and Android via the browser.
You can cancel anytime from your account settings. Cancellation takes effect at the end of the current period, with no additional charges. Your data remains accessible in read-only mode until you resubscribe.
Standard support within 24h for Bankroll, priority support + private Discord for Tipster Pro. For urgent questions, we respond within a few hours.
Bankroll includes all pro analysis features (CLV, EV, Kelly, Optimizer, Profit calendar, unlimited AI, unlimited bankrolls). Tipster Pro adds public profile, Telegram alerts, public API and granular stats.
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What happens when you contact us?
All messages go directly to the team (no outsourced support). We typically reply within 24-48 business hours, in English or French depending on your language. Messages arriving on weekends get a reply Monday morning.
What to contact us about
Bug or technical issue (describe the context: page, browser, action). Subscription question (plan change, billing, refund within 14 days for legal withdrawal right). Feature suggestion (we read every idea, and the best ones make it onto the public roadmap). Partnership or press (media, content creators, Telegram/Discord communities).
What NOT to contact us about
Picks or betting advice: we're not tipsters, we're the tool tipsters use. Abusive refund requests: we refund all subscriptions under 14 days in good faith, but not after months of active use. Profit guarantees: no tool can guarantee profit in sports betting. If someone promises that elsewhere, run.